Thank you for shopping at pkfineimports.com. Your satisfaction is important to us and your business is greatly appreciated. It is our goal to provide you with the finest products and customer service available. We respond to e-mail inquiries within 12 hours (and sometimes within minutes!) For the best possible service, we invite you to read the information below to help make shopping with us enjoyable and risk-free. See our Return Policy for more information on our 100% Guarantee.
We take your Privacy very seriously. All customer information is used for internal purposes only. No information will be given, shared or sold to any outside sources. E-mail addresses are used only to send your invoice and to correspond if there are any questions with your order. All orders are shipped in plain packaging, so you can feel safe having a shipment sent to your home or work address. We are committed to shipping your order promptly and discreetly. If you have any questions or concerns about privacy, do not hesitate to contact us by phone or email.
You can feel safe knowing pkfineimports.com is a secure site. All credit card transactions are secured by encryption during the checkout process and cannot be intercepted or stolen. If you have concerns about online ordering, we will be happy to take your order by phone, fax or mail.
We frequently add new items to our fine pewter collection, so it would be difficult to print a catalog and have it contain all of our products. If you have a specific question or there is something you would like to see us carry, please feel free to e-mail us.
Shipping to a Different Address
If you would like to ship your package to an address than your credit card billing address, we require additional information. You MUST have the phone number of the billing address on the order form so we have the ability to call to confirm your order. If the phone number does not match the phone number you have on file with your credit card company or it does not match the phone number listed in the phone book, for your security, you will be required to fax us a copy of your credit card, the 3 digit number on the back of your credit card and your signature. Please understand we do this to protect our customers against fraudulent transactions.
Request Package be left Outside
If you request a package be left outside the shipping address or left without a signature required, you will be 100% responsible if your package is lost or stolen.
All in-stock orders will be shipped the same day or following business day via UPS Ground, unless otherwise stated. We will contact you if an item you have ordered is currently out-of-stock. Shipping charges in the United States are determined by the weight and shipping destination. If you would like e-mail confirmation when your order ships, please specify in the comments field on the order form.
Important note: You must pick a shipping option during check-out or your items will NOT be shipped in a timely manner.
International shipping of orders is currently not available through our Web site.
Through our website, we accept the following major credit cards for payment: Visa, MasterCard, American Express & Discover Card. For phone orders, we accept Visa and Mastercard.
We charge required local and state taxes for California. The appropriate amount will be applied to your order when it is totaled by our computer system.
All orders submitted online using credit cards are immediately confirmed via email. You will be e-mailed an invoice of your purchase.
No sale is final. Your satisfaction is important to us. If you are not completely satisfied with your purchase, we will gladly exchange it or refund the purchase price. You may request a refund up to 30 days after you receive your order. There are not exceptions for a refund after this time period. To return an item, you must first contact us by e-mail. We will reply with information regarding how and where to return the item. Please note you are responsible for shipping and handling when returning merchandise to us. Sorry, shipping costs are non-refundable.
We make every effort to prevent shipping damage, however, please keep the original shipping carton and contact us via phone or email before you return your item.
We are not responsible for lost or stolen packages. If there is an issue with a missing package, contact us and we will provide proof of delivery.
If you have further questions, comments or concerns, please contact us and we'll be happy to assist you any way we can. It is always our pleasure to serve you.
Sincerely,
PK Fine Imports, Inc.
42-335 Washington Street #F168
Palm Desert, CA 92211
760 / 772-2399 office/fax
760 / 832-4012 cellular
email: patrik@pkfineimports.com
IMC Inc.